We may contact you by phone to confirm any matters in the account opening process, anything related to laws or other important matters, or anything else we deem necessary.
Articles in this section
- ID Document upload guide
- Can I open an account if I'm not a Japanese citizen?
- Can I open an account under names of my family member ?
- If you have not receive the Postcard of successful account opening notification
- I'm receiving the message, "Mobile number has already been used".
- I cannot find Address verification section
- I'm temporarily living here, Can I still set up an account if the address on my identification verification documents differs?
- I would like you to resend the postcard to me.
- Can I open an account if I am residing overseas?
- Will you be contacted via the registered phone number?