We require the ID Selfie while the customer is willing to: updating the profile information, rescission of the 2-step verification method, reset the password.
After login into your account, please provide an ID Selfie including the following information and upload it via the inquiry form.
If you could not log in to your account, please send us your requirements via the inquiry form.
Our customer support would send you an email, and you could reply to the email with an attachment of the ID Selfie.
①The photo needs to include your full face.
② Holding the original ID Document with one's hand.
③ Holding a note with the following elements:
・Your requirement (Example：Reset the password)
The note could be handwriting or you could use our template.
# if the ID Document has the address on the backside, we need the ID Selfie for both sides.