If you have not received the postcard, please check the following information.
■ Check the Delivery Notice
Please check the Delivery Notice from the post office. Please note that the post office will only keep the package for 7 days.
*Postcards that have passed the storage period will be returned to us.
If you would like us to resend the postcards that have been returned to us, please contact our customer support using the Contact Us form.
■ Check the verification status.
Please check the email from OKCoinJapan.
1. If you have received the "Notice of Completion of Account Opening Verification".
The verification process has been completed and the postcards are being mailed out in order. Please wait a little longer for the postcards to arrive.
2. If you have received the "Notice Regarding Account Opening Verification".
This email is sent to you when there are any inaccuracies in the information submitted by you during our verification process. Please check the contents of the e-mail and resubmit it.