Login・Password

Changing device/Phone

• What do I do if I change my mobile device or it is stolen, lost, or damaged while I'm in the midst of the 2-step verification?
• I can't log in after changing my mobile phone (2-step verification)
• When changing my mobile device, are there any necessary procedures in advance?

Email ・Password

• Under what circumstances will my account be frozen?
• What are the password setting requirements?
• How do I change my log-in password?
• I forgot my log-in password.
• My account is frozen from entering a wrong password.
• I don't remember my email login or password.

Login・Logout

• I can't log in. I'm receiving the message, "Incorrect Password".
• About logging out
• How do I log into my account?
• Is there a way to know when my account has been logged in?