The selfie document means the user provides a portrait photo while holding one registered ID.
In order to disable the 2FA of Google Authenticator or SMS, we would require a selfie document for the purpose in verifying the user's identification.
Please fill the Inquiry form with the content below and submit to the Customer Support team.
1. Name, Address, Birth date
Please input these information at [inquiry] box on the inquiry form.
2. Selfie document template Here
Upload the file to the [attachment] on the inquiry form.
Other notepapers are accepted, only make sure you include the content below.
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- Inquiry date
- OkCoin Japan
- Request content
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Note: If your currently registered address is written on the back side of the ID card, please submit photos of both sides.
If ID is my number card then only front side.
