The selfie document here means the user provides a portrait photo while holding one registered ID.
In order to disable the 2FA of Google Authenticator or SMS, we would require a seflie document for the purpose in verifying the user's identification.
Please include fill the Inquiry form with the content below and submit to the Customer Support team.
1. Name, Address, Birth date
Please fill the information in [inqury] box on the inquiry form.
2. Selfie document template Here
Upload the file to the [attachment] on the inquiry form.
Please skip the template if you could provide the information below on other notepapers.
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- Inquiry date
- OkCoin Japan
- Request content
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Notice: If your curently registered address is written on the back side of the ID card, please submit photos of both sides.
Front side only is accepted if the ID is My number card.
